Admissions
Admissions Process
Reaching out for help is often the hardest part, so our admissions team is available 24 hours a day, 7 days a week to make that moment as simple and confidential as possible. When you call (650) 226-9420, a trained intake coordinator will listen without judgment, answer your questions, and walk you through a research-backed clinical assessment that determines the right level of care for your situation. There is no obligation and no pressure, just honest guidance grounded in nine years of treating more than 6,800 patients at our Daly City facility.
Once the assessment is complete, our team verifies your insurance benefits, explains any out-of-pocket costs upfront, and coordinates logistics so you can arrive at NTH Rehab with clarity rather than confusion. From the first phone call through intake day, every step is designed to remove barriers and replace uncertainty with a concrete, individualized plan built on clinical evidence and genuine compassion.
Confidential Call
Call (650) 226-9420 24/7.
Clinical Assessment
Thorough evaluation to determine best level of care.
Insurance Verification
We verify benefits and explain coverage.
Arrival & Intake
Coordinated travel and welcoming intake process.
Insurance Accepted
- Aetna
- Blue Cross Blue Shield
- Medicaid
- Medicare
- Humana
- Magellan
- Centene
- First Health Network
- Health Net
- Oscar Health
Questions? Call (650) 226-9420.
What to Bring
Packing for treatment does not need to be stressful. Bring comfortable, practical items that support your focus on recovery. Our staff will review everything at intake to ensure a safe environment for all residents.
- Government-issued photo ID and insurance card
- List of current medications (with dosages)
- 7 to 10 days of comfortable, weather-appropriate clothing
- Personal hygiene items (non-aerosol, alcohol-free)
- Journal or notebook and pens
- Phone numbers of family or emergency contacts (written down)
- Small amount of cash for incidentals
- Books, art supplies, or other quiet-time materials
Please leave the following at home: weapons or sharp objects, alcohol or non-prescribed substances, valuables or expensive jewelry, and unapproved electronic devices. Cell phones are permitted during limited designated hours only. If you have questions about a specific item, call us at (650) 226-9420 before arrival.
Frequently Asked Questions
How long does treatment last?
Many people think there is a single fixed timeline for rehab, but actually the right duration depends on clinical need. Medical detox at NTH Rehab typically takes 3 to 7 days. Residential care ranges from 30 to 90 days based on progress and individual factors. Outpatient programs run 8 to 12 weeks. Your treatment team in Daly City adjusts the plan as you advance, so the schedule works for your recovery rather than an arbitrary calendar.
Does NTH Rehab accept my insurance?
Many people think they will need to pay everything out of pocket, but actually most major insurance plans cover addiction treatment. We accept Aetna, Blue Cross Blue Shield, Medicaid, Medicare, Humana, Magellan, Centene, First Health Network, Health Net, and Oscar Health. Our admissions team verifies your benefits before you arrive so there are no financial surprises. Call (650) 226-9420 for a free verification.
Is the detox process safe?
Many people think detox means suffering through withdrawal alone, but actually our medical detox is supervised around the clock by physicians and nurses who use medication-assisted treatment (MAT) to manage symptoms safely. Vital signs are monitored continuously, and medications are adjusted in real time. In nine years of operation, our clinical protocols have guided more than 6,800 patients through detox with a focus on both safety and comfort.
Can family visit during treatment?
Many people think residential treatment means complete isolation from loved ones, but actually family involvement is a core part of recovery at NTH Rehab. We offer scheduled weekend visitation so that families can participate in therapy sessions, attend educational workshops, and reconnect in a supportive setting. These visits are coordinated with your clinical team to align with your treatment progress.
Can I use my phone while in treatment?
Many people think all facilities confiscate phones entirely, but actually NTH Rehab allows cell phone use during limited designated hours each day. This balance lets you stay connected with family and handle essential matters while preventing the digital distractions that can undermine therapeutic focus. Specific phone hours are shared during intake orientation.
What if I have both addiction and a mental health condition?
Many people think they need to treat one condition before addressing the other, but actually research shows integrated treatment produces far better outcomes. Our dual diagnosis program treats substance use and co-occurring conditions like depression, anxiety, or PTSD simultaneously. Psychiatrists and addiction counselors share a single care plan, and family therapy helps the entire support system understand how both conditions interact.